What is Cultartes Store (CVLTARTESTORE) ?

Cultartes Store, stylized as CVLTARTESTORE, is an e-shop launched on January 2018 and and it’s being part of Cultartes Magazine. We’ve released this website due to multiple requests of customized items we received and because we needed a space where we can merchandise our printed issues, without depending on third-party websites (such as Shopify or Etsy).

Another reason is that we’d like to keep working on our Magazine full-time and give everything we’ve got to it. We aim to use this e-shop as primary income source for our editors. At the moment, all editors are working day-time jobs in order to support themselves, and the time spent on writing is minimum. Without depending on a second job, we could use our full time and dedication in developing the Magazine and its content. Hopefully, with a bit of work and your support, we’ll get there.

Think of this e-shop as long-term crowdfunding method, only instead of rewardless financial support, you actually get something real, touchable in return.

Cultartes Store is newly released so, for any problems, complaints or suggestions, don’t hesitate to contact us.

What can I buy on Cultartes Store?

For safety reasons, we only focus on selling our printed issues, e-books and Cultartes-customized apparel (such as T-Shirts). In time, we hope to expand the variety of items.

How do I pay for my item?

You can pay via PayPal. We’re currently working on providing more options.

How do I pay for my item with PayPal?

After you selected your item (Add to cart), you’ll be automatically redirected to your Cart.

  1. Click the Proceed to Checkout button at the bottom of the page.
  2. In the new page, complete your Billing Details: address, name, etc. This is where we send the item. If you want us to send your item to an alternative address, check the Ship to a different address box.
  3. After everything is done, review your details and your order once more and click on Proceed to PayPal. This button will redirect you to the PayPal login page, where, once logged in, you may send the payment to our account.

We don’t ship your item if the payment hasn’t been cleared in our account.

How can I pay if I don’t have a PayPal account?

You can pay with your credit card via PayPal without having an account.

Can I change the billing/shipping address?

If you decide to change the original address you specified in the checkout, you have 24h to do it, otherwise we will send the item at the original address. Like so:

  1. On Cultartes Store homepage, in the main menu, click on My Account
  2. If not logged in, log in with your automatically generated credentials you received when you finished your checkout
  3. Click on Addresses (menu is on the left side)
  4. Click on Edit

When do I receive my item?

Depending on your location, the period may vary from 2 weeks up to 1 month (working days).

How do I receive my item?

We use postal services for shipping. As soon as your payment has been cleared in our account, we’ll send you an e-mail confirming we sent the item and we’ll provide the tracking details.

What countries do you ship to?

We ship primarily to Romania and the rest of EU (Europe) countries. As soon as our shipping procedure will be stable, we’ll expand the number of countries we will ship to.

My item is damaged or incomplete. How do I get a refund?

We sure hope this will not be the case. But if, by any chance, you face this kind of situation, this is our advice.

  1. Keep the receipt together with the original package.
  2. Send us an e-mail at store@cultartes.com communicating the problem. We’ll give you the proper instructions.

Check our refund policy for more details.

I am not satisfied with the item. What’s there to do?

If, for some reason, the item received lacks in quality or you simply are not satisfied with it, we cannot provide a refund. However, e-mail us your complaint and we’ll provide a discount voucher for future purchases.

Can I buy more items at once?

Yes, you can buy as many products as you want, as long as they are labeled In Stock.

Since after adding 1 item to the cart you are automatically redirected to the Cart page, you can go back to the Shop page and choose another item. All items selected will be added in your Cart and the checkout will process all of them at once.

Can I order something you don’t have in the store?

No, but you can send us a suggestion with your desired item via e-mail and if it suits us, we may do it in the future.

I don’t want to buy anything, but I’d like to financially support your work. Is there a way?

Thanks! Yes, you can always donate via PayPal. Here’s the direct link to our donations center (you can edit the URL to customize the amount, like so: “https://www.paypal.me/CultartesStore/10” is the URL for 10 euros, so for 5 euros, the URL would be “https://www.paypal.me/CultartesStore/5“, and so on). All donations are being used in keeping our Cultartes Magazine working (hosting, domain costs, paying the editors and so on).

The store is not what I expected! Why is it like this?

Although we do our best in administrating the e-shop and making things work, we are far from considering ourselves professionals, being self-taught in everything we do, including this e-shop. Remember, this e-shop is administrated by writers and photographers, with no help from any technicians. If there’s something you think needs an upgrade we’re more than happy to hear your suggestions. We work everyday to improve the shop (and ourselves).